This Refund & Return Policy outlines the terms and conditions for returning products purchased from our website and obtaining a refund. By placing an order with us, you agree to the policies described below. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The product must be returned within 30 days of delivery.
• The item must be unused, undamaged, and in its original, unopened packaging.
• Personalized, custom-made, or perishable goods are not eligible for return unless they are faulty or damaged upon arrival.
• Proof of purchase (order number, receipt, or delivery confirmation) is required for all returns.

2. Non-Returnable Items

Certain items are exempt from being returned for safety and hygiene reasons, including but not limited to:

• Opened consumable products (food, beverages, skincare items).
• Intimate or sanitary goods.
• Gift cards and digital products.
• Items marked as final sale or clearance.

3. How to Initiate a Return

To start the return process, you must contact our customer service team with your order details and reason for return:

• Email us at: bahawalsherint.tradingco@outlook.com
• Include your full name, order number, product details, and reason for return.
• Wait for our confirmation and return instructions before sending any items back.
• Unauthorized returns will not be processed or accepted.

4. Return Shipping Costs

Return shipping fees are the responsibility of the customer, except in the following cases:

• The product received is defective, damaged, or incorrect due to our error.
• We sent you the wrong item.

We will not accept any returned packages with freight collect or unpaid shipping charges.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed to your original payment method within 14 business days.
• Refunds exclude original shipping and delivery fees, unless the return is a result of our error.
• Processing times for refunds may vary depending on your payment provider or bank.

6. Exchanges

We only offer exchanges for defective or damaged products, or items that were incorrectly shipped. If you need to exchange an item, please contact us immediately upon delivery. We will provide instructions for returning the original item and shipping the replacement.

Exchanges are subject to product availability. We reserve the right to issue a refund instead of an exchange if the replacement product is out of stock.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please take the following steps:

• Check your bank account or credit card statement again.
• Contact your payment provider or bank, as processing times may vary.
• If you have completed these steps and still not received your refund, contact us for further assistance.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 14 days of delivery. Please provide clear photos of the damaged item and packaging for verification. We will arrange a replacement or full refund, including all shipping costs, once the issue is confirmed.

9. Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the update date.