Refund & Return Policy

This Refund & Return Policy outlines the terms and conditions for returning standard curtains, blinds and window treatments purchased from our website and obtaining a refund. By placing an order with us, you agree to the policies described below. Please read this policy carefully to understand your rights and obligations regarding returns and refunds.

1. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The product must be returned within 30 days of delivery.
• The item must be unused, undamaged, and in its original, unopened packaging with all tags and accessories intact.
• Proof of purchase (order number, receipt, or delivery confirmation) is required for all returns.

2. Non-Returnable Items

Certain items are exempt from being returned due to product condition or nature, including but not limited to:

• Curtains or blinds that have been installed, cut, altered, or show signs of use, stains, or damage not present at the time of delivery.
• Products not returned in their original packaging or missing tags, labels, or included accessories.
• Items marked as final sale, clearance, or promotional products sold on an “as-is” basis.
• Items damaged due to improper handling, installation, or misuse after delivery.

3. How to Initiate a Return

To start the return process, you must contact our customer service team with your order details and reason for return:

• Email us at: bahawalsherint.tradingco@outlook.com
• Include your full name, order number, product details, and reason for return.
• Wait for our confirmation and return instructions before sending any items back.
• Unauthorized returns will not be processed or accepted.

4. Return Shipping Costs

For returns due to our error (defective, damaged, or incorrect items), return shipping is fully covered by us. For returns initiated by the customer:

• Your first eligible return order will receive free return shipping.
• Subsequent returns will be subject to return shipping fees, which will be assessed based on the specific circumstances of your return request.

We will not accept any returned packages with freight collect or unpaid shipping charges. Please contact our support team to confirm return shipping details before sending your package.

5. Refund Processing

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund:

• Approved refunds will be processed to your original payment method within 14 business days.
• Credit/Debit Card refunds: 7-10 business days to reflect in your account
• Bank transfer refunds: 3-5 business days to reflect in your account
• Refunds exclude original shipping and delivery fees, unless the return is a result of our error.
• Processing times for refunds may vary depending on your payment provider or bank.

6. Exchanges

We only offer exchanges for defective or damaged products, or items that were incorrectly shipped. If you need to exchange an item, please contact us immediately upon delivery. We will provide instructions for returning the original item and shipping the replacement.

Exchanges are subject to product availability. We reserve the right to issue a refund instead of an exchange if the replacement product is out of stock.

7. Late or Missing Refunds

If you have not received your refund within the stated timeframe, please take the following steps:

• Check your bank account or credit card statement again.
• Contact your payment provider or bank, as processing times may vary.
• If you have completed these steps and still not received your refund, contact us for further assistance.

8. Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, you must notify us within 14 days of delivery. Please provide clear photos of the damaged item and packaging for verification. We will arrange a replacement or full refund, including all shipping costs, once the issue is confirmed.

9. Policy Changes

We reserve the right to update or modify this Refund & Return Policy at any time without prior notice. Any changes will be posted on this page, and the revised policy will apply to all orders placed after the update date.