This policy outlines our shipping, delivery and related arrangements for all orders placed on our website. By placing an order, you acknowledge and agree to the terms stated below. This policy takes effect immediately upon publication.

1. Order Processing Time

All valid orders will be processed and prepared for dispatch within 2 working days after order confirmation. Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeframes

Delivery times are estimated based on destination and do not include order processing time:

• Local areas: Estimated delivery within 3 to 5 working days after dispatch
• Remote regions: Estimated delivery within 6 to 10 working days after dispatch

Delivery delays may occur due to adverse weather, carrier operational issues or incorrect delivery information provided by customers, which are beyond our reasonable control.

3. Shipping Fees

Shipping costs will be clearly displayed during the checkout process before you complete your order. Charges vary according to product size, weight and delivery destination. We may offer preferential shipping arrangements from time to time in accordance with ongoing activities.

4. Delivery Address

You shall provide accurate, complete and valid delivery contact details and address. We are not responsible for failed delivery, loss or redelivery costs caused by incorrect or incomplete information. Please update us promptly if your delivery address changes before dispatch.

5. Parcel Receipt & Inspection

Please inspect the package and items carefully upon arrival. If you find damage, shortage or incorrect items, please contact us with relevant evidence within 7 calendar days after receiving the parcel. No claims will be accepted after this period.

6. Undelivered & Returned Parcels

Parcels that cannot be delivered due to recipient absence, refusal to accept or invalid address will be returned to our warehouse. For returned parcels, additional shipping cost will be charged for redelivery if you still require the items.

7. Policy Updates

We reserve the right to revise this Shipping Policy at any time. Updated terms will be posted on this page and take effect immediately. Your continued use of our services after updates means you accept the revised policy.